![]() She stated “hot-spot use is a function of your phone and not a chargeable service by T-mobile.” Now their investigator Cheryl Jackson wants to recite some terms and conditions found on the T-mobile website. I called and spoke to live customer service rep who did not make mention of a data cap on an “unlimited” data plan or that my speed would be slowed. When I upgraded to a smart phone I did not get a brochure and did not make the purchase on-line. ![]() I’ve done a lot of silly stuff in my life but nothing will compare going to T-Mobile they are absolutely atrocious! I told them that it’s unfair and unrealistic that I pay you $200 every month and I only get half of what I bought go get four tires and only receive two on the way out the door see how you feel.Ĭustomer service is rude it’s inadequate all they do is tell you lies and now that they have teamed up with Sprint services even worse now Sprint powers are trying to break into T-Mobile phones. I was told it was my fault basically in a nutshell. And that in my area is a bad cell reception so between their inadequate amount of towers and their quote” throttling which they don’t call it that anymore for a cell phone now they say threshold. I work off my phone everyday, I was told that I’m in the 1% of people that go over 50 GB of data. They’re still doing it I’ve been with them almost 2 years and I’m being throttled so bad to the point right now that I’m actually pushed at 2G. The T-Mobile class action lawsuit is seeking an injunction barring T-Mobile from advertising its plans as “unlimited,” as well as restitution for the money class members spent on smartphones and their data plans. That lawsuit resulted in a $1 million settlement for consumers whose accounts had been terminated after they went over the “invisible” data limits. The lawsuit claims the only warning given to consumers is buried in the hard-to-read fine print on the last page of the T-Mobile brochure that says: “Your data session may be slowed, suspended, terminated, or restricted if you use your service in a way that interferes with or impacts our network or ability to provide quality service to other users.”Ī similar lawsuit over undisclosed data limits was brought against Verizon in 2007 by New York Attorney General Andrew Cuomo. The T-Mobile class action lawsuit says consumers are “likely to be misled by T-Mobile’s promise of ‘unlimited’ data” because sales reps don’t warn consumers and nowhere on T-Mobile’s merchandising is there an asterisk next to “unlimited” that explains it actually is limited. The lawsuit claims the throttle placed on his phone rendered it “essentially useless for anything other than making or receiving phone calls and text messages.” He alleges he was never told that his data usage would be capped at 5GB or 10GB until he received a text message from T-Mobile informing him that he had exceeded his data usage for the current billing cycle, resulting in a reduced data speed for the remainder of the cycle. The plaintiff who filed the class action lawsuit against T-Mobile claims he was misled by a T-Mobile sales rep into believing that the service plan he was signing up for was truly unlimited. A class action lawsuit filed in California claims T-Mobile tricks consumers into purchasing “Unlimited Web & Email” plans, but then cuts off their data use once they’re locked into a contract.
0 Comments
Leave a Reply. |