![]() Produce technical architectures that are dependable, modifiable, and scalable.Consult, engineer, plan and execute local, regional, and countrywide network designs and solutions.Deliver technical presentations, the “perfect pitch” to generate customer interest.Engage with customers, partners, colleagues and, the sales team as a mentor and subject matter expert advisor.Perform pre-qualification technical due diligence of opportunities, bid/no-bid recommendations.Provide the technical expertise to the sales group to meet quota goals and increase market share.In this role, the Sales Engineers will be able to answer technical inquiries from customers regarding Niagara networks technology, features, solutions, applications as well as articulate Niagara networks technology and product positioning to both business and technical users. ![]() The Sales Engineer has an important role as the lead technical resource for visibility, security, and monitoring projects. Familiar with the Zendesk customer support platform.Knowledge of networking technologies (such as firewalls, routers, VLANs, and switches), network security, and experience writing for network administrators.Adobe InDesign or a similar desktop publishing tool.Experience creating single-sourcing documentation for multiple deliverable types (online help, pdf, word, etc.).Video capture software: Camtasia, Screencast.Graphical editing: PaintShop Pro, Photoshop, OmniGraffle, or a similar graphics package.Experience with Adobe RoboHelp or MadCap Flare Help Authoring Tools.Extensive and proven experience with Microsoft Word.Excellent writing skills in the English language.Collaborate with other technical writers and cross-functional teams (primarily software engineering, quality assurance, and product marketing) to produce high-quality, accurate, and concise customer documentation.Estimate the working time required to complete a task.Independently deliver Hardware Quick Start Guides, User Guides, Installation Guides, Release Notes, and Online Help for multiple products.Create video clip tutorials for software configuration procedures.Develop the initial online help framework for multiple deliverables from scratch.Create user-friendly documentation and online help.The role will involve creating the Niagara product user manuals and online help for all Niagara Networks products and solutions. We are looking for a Technical Writer to be part of the technical documentation team
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